S4 LOGISTICS TERMS & CONDITIONS
By using S4 Logistics, you agree to our terms and conditions—reach out anytime for more information
Payment Terms: We gladly accept Visa, Mastercard and American Express.
Q: What are your business days and how does that affect delivery timing?
A: S4 Logistics operates only on standard business days, Monday through Friday. When you choose a service labeled “Next Day,” “Overnight,” or similar, this means the delivery will occur on the next business day. For example, if your shipment is picked up on a Friday for overnight delivery, it will arrive on Monday. If you require delivery during weekends or holidays, we can arrange special services with prior notice—please contact us in advance to make these arrangements.
Q: Do you provide removalist services for household or office moves?
A: Unfortunately, we do not offer removalist services at this time. We focus on freight and logistics rather than furniture or household moves. However, if your items can be palletized and prepared for transport like standard freight, we may be able to assist you. Feel free to reach out with details about your shipment so we can advise you on possible solutions.
Q: How does your pricing work, and will fuel costs affect my rate?
A: We are committed to providing competitive pricing and excellent service. Due to fluctuations in fuel prices and other operational costs, our rates may change without prior notice. While we do everything we can to keep pricing stable, we recommend confirming your rate when booking. Please note that S4 Logistics is not responsible for any typographical errors or pricing mistakes that may appear in our materials.
Q: What information should I prepare about my shipment before contacting you?
A: To provide you with an accurate quote and ensure smooth handling, please have the individual weights and dimensions of every piece ready before you call or email. All freight is billed based on whichever is greater: the dimensional (volume) weight or the actual physical weight of the shipment. Accurate details help prevent delays or unexpected charges.
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